Shipping Policy – TIMMLUX

Effective Date: 6 November 2026

This Shipping Policy is issued by TIMMLUX, trgovina in storitve d.o.o., the operator of our kitchen textile e-commerce platform www.timmlux.com. It clearly outlines all standardized shipping rules, delivery timelines, freight calculation methods and after-shipment services for all orders of our wide range of reliable, no-fuss kitchen textile products, from our soft daily cleaning cloths, professional-grade bar mops and highly absorbent kitchen towels to heat-resistant oven mitts, decorative tablecloths, durable placemat sets and all other items featured on our shop pages. If you have any inquiries related to shipping, you can reach our team at any time via our official contact email vryn@timmlux.com, registered business address Ulica Staneta Severja 10, 2000 Maribor, Slovenia, or contact telephone +386 51 321 044‌ for immediate assistance. As a brand with over 6 years of experience serving more than 120,000 home cook customers worldwide, we have built a mature, traceable logistics system to make sure your TIMMLUX order arrives at your door safely, quickly and in perfect condition.

1. Order Processing & Preparation Timeline

Every order you place on www.timmlux.com goes through strict pre-shipping quality checks before it leaves our warehouse. All in-stock kitchen textile products shown on our website will be processed within 1 to 2 business days after we confirm your successful payment and complete the order verification. Our staff will double check that the items you ordered match your purchase details, inspect every cloth, oven mitt, tablecloth and placemat for no loose stitching, fabric defects or production flaws, then package all items with shockproof, dust-proof protective packaging to avoid any possible damage during long-distance transit. We do not process shipping and order preparation on public holidays and weekends in Slovenia, so orders placed on these non-working days will be arranged for processing on the next following working day. Once your order is handed over to our official logistics partner, we will send a shipping confirmation email to the email address you left during checkout, which contains your unique logistics tracking number and direct access to the real-time tracking page for your parcel.

2. Shipping Regions & Freight Standards

We currently support delivery services for customers across all regions in Slovenia, all countries in the European Economic Area, and most mainstream global markets where our kitchen textile products are in high demand. Our freight rules are set based on the total weight of your order and the distance of your delivery address, with transparent no-hidden-fee pricing that is fully displayed to you before you complete payment on the checkout page:

‌Domestic Delivery within Slovenia‌: All orders under 50 euros are charged a flat low shipping fee of 3.90 euros. For all orders with a total value of 50 euros or more, we provide completely free standard shipping across the entire country, covering addresses in Maribor, Ljubljana and all other regions.
‌Delivery to European Economic Area Countries‌: The standard shipping fee for orders sent to other EEA countries is 7.90 euros, and free shipping is automatically applied when your order total reaches 99 euros or higher.
‌Global Shipping Outside EEA‌: For international orders delivered to regions outside the European Economic Area, the system will automatically calculate the accurate shipping fee based on your specific delivery country and total order weight at checkout, and all relevant information will be clearly notified to you before you confirm payment. Please note that for cross-border international shipments outside the EEA, you may need to bear local customs duties and import inspection fees according to the tariff regulations of your local country, and these charges are not included in our displayed product prices and shipping fees.

3. Estimated Delivery Timeline

After the logistics provider picks up your parcel from our warehouse, the estimated delivery time varies depending on your destination region:

For domestic addresses within Slovenia, standard delivery will normally be completed within 2 to 4 working days after the shipping confirmation email is sent.
For all destinations in the European Economic Area, the standard delivery timeline is 5 to 10 working days from the date of shipment.
For international destinations outside the EEA, the estimated delivery time ranges from 10 to 20 working days, which may be extended slightly due to local customs clearance procedures or extreme adverse weather situations that are out of our control.

If your parcel is delayed for more than 7 working days beyond the estimated maximum delivery period stated for your region, you can contact our customer support team at any time with your order number, and we will immediately follow up with the logistics provider to locate your parcel and resolve the delay issue for you as soon as possible.

4. Shipping Exceptions & Related Arrangements

We have clear solutions in place for all possible unexpected shipping scenarios to protect your shopping experience:

‌Damaged or Lost Parcels‌: If your parcel is confirmed lost or severely damaged during transit, we will take full responsibility and provide you with a free re-shipment of your full order, or arrange a 100% full refund for you according to your preference, no extra cost required from your side.
‌Failed Delivery Attempts‌: If the logistics courier makes 2 unsuccessful delivery attempts to your address due to no one being available to sign for the parcel, we will contact you to confirm a re-delivery time or adjust your delivery address to a more convenient location for you, to make sure you can finally receive your purchased kitchen textile products.
‌Wrong Delivery Address‌: If you find that you filled in an incorrect delivery address after placing your order, please contact our support team immediately before we dispatch your parcel, and we will modify the address for you completely free of charge. If the order has already been shipped out before you notify us of the address error, we will work with you to coordinate the logistics provider for address adjustment, and any additional freight fees generated from this adjustment will be borne by you as per standard logistics rules.

If you have any special shipping requirements that are not covered in this policy, feel free to reach out to our team, and we will do our best to offer a flexible, reasonable solution for you.