Terms of Service

Effective Date: 6 November 2026

Welcome to www.timmlux.com, the official e-commerce platform operated by TIMMLUX, trgovina in storitve d.o.o. (referred to as “we”, “us” or “our” throughout these Terms of Service). As a kitchen textile brand founded to deliver reliable, no-fuss daily use products to home cooks and commercial buyers across the globe, our website hosts over 230 different product lines, from soft kitchen cloths, heavy duty bar mop towels, heat resistant insulated oven gloves to decorative table linens, durable placemat sets and eco-friendly cleaning supplies. We have accumulated 6+ years of industry experience, served more than 120,000 happy customers around the world, and won 5+ global awards for outstanding household textile product quality.

These Terms of Service set out the legally binding rules and agreements that govern your access to our website, use of all platform features, product browsing, order placement, purchase of our kitchen textile goods, and all other interactions with our services. Before you create an account, place any order, or browse any section of www.timmlux.com, please read these terms carefully to fully understand your rights, obligations and our mutual agreed arrangements. If you do not agree with any clause stated in these Terms of Service, you may not access our website or use any of our e-commerce services.

For all inquiries related to these Terms of Service, you may contact us at any time via our official channels:

Registered Business Name: TIMMLUX, trgovina in storitve d.o.o.
Registered Address: Ulica Staneta Severja 10, 2000 Maribor, Slovenia
Contact Email: vryn@timmlux.com
Contact Telephone: +386 51 321 044‌

1. Service Scope and Platform Description

www.timmlux.com is a dedicated direct-to-consumer e-commerce platform fully owned and operated by TIMMLUX, trgovina in storitve d.o.o., focused exclusively on selling professionally developed, high-quality kitchen and household textile products. All products displayed on our website are independently designed, quality tested and distributed by our team. Our services include, but are not limited to, product display and information browsing, user account registration and management, online order placement and payment processing, order tracking, logistics delivery support, after-sales consultation, return and exchange services, and optional subscribed marketing notifications for new product launches and exclusive discount activities.

We reserve the right to modify, suspend, or terminate any part of the platform services at any time for the purposes of system maintenance, function upgrade, security optimization, legal compliance adjustment, or other legitimate operational needs. We will notify all registered users via website public notification or official email at least 7 working days in advance if we plan to suspend full core services for more than 24 consecutive hours, to minimize the impact on your normal shopping activities. We do not guarantee that our website will operate 100% uninterrupted under all circumstances, but we will make all reasonable commercial efforts to ensure the long-term stability, safety and accessibility of our platform for all users.

2. User Account Registration and Management

When you choose to create a user account on www.timmlux.com, you agree to provide accurate, complete, valid and up-to-date personal information during the entire account usage period, including your correct email address, contact phone number and delivery address information. You are fully responsible for maintaining the security of your account login credentials, including your password, and all shopping behaviors, order placements and operations conducted under your account. You must not transfer, lend, or sell your account to any third party without our written explicit approval.

If you discover any unauthorized access to your account, abnormal order activities, or other security breaches, you must notify our customer support team immediately. We will not be liable for any property loss or other adverse consequences caused by your failure to properly protect your account login information, or your delayed notification of unauthorized access incidents. We retain the right to freeze, restrict or permanently terminate your user account at any time, if we identify that you have used the account for fraud, malicious repeated order placing that disrupts normal platform operations, maliciously exploiting promotional activities, or any other behaviors that violate applicable laws or these Terms of Service.

You have the full right to permanently delete your TIMMLUX user account at any time. After you complete the account deletion process, except for the information we are legally required to retain for tax records, logistics traceability, and dispute resolution purposes for the minimum statutory period, all your personal profile information, saved address books and browsing history will be irreversibly erased in accordance with the rules outlined in our Privacy Policy.

3. Product Information, Pricing and Transaction Rules

All product descriptions, images, specifications, function introductions and price information displayed on www.timmlux.com are compiled and updated by our professional operation team with the principle of full accuracy and transparency. However, limited by the differences in individual device screen color display effects, there may be minor, non-substantial differences between the actual product you receive and the product images shown on our website, which do not constitute product quality issues that violate our service agreement. We will make reasonable adjustments and updates to product related information on a real-time basis, but we do not guarantee that there are zero errors on all pages of the website at all times. If you find obvious wrong product description, marked price deviation or other obvious display errors before placing an order, we welcome you to notify our team in time, and we will verify and correct the information immediately.

All product prices displayed on our website are denominated in Euros, unless explicitly marked otherwise, and do not include applicable local value-added tax, customs duties, or shipping fees. The final amount you need to pay will be automatically calculated and clearly displayed on the checkout page before you confirm your order, including product subtotal, tax amount, freight and any applied promotional discounts. We reserve the right to adjust product prices at any time according to raw material cost fluctuations, market operation strategy adjustments or promotional activity arrangements. The price adjustment will not affect the orders that you have successfully paid and confirmed before the new price takes effect.

Once you successfully submit an order and complete the corresponding payment, a formal legally binding transaction contract is established between you and TIMMLUX, trgovina in storitve d.o.o. You agree that all order content you fill in is true and valid, and we have the right to verify your order information before arranging shipment to prevent fraud transactions. If we confirm that the product you ordered is out of stock, or the transaction cannot be normally fulfilled due to force majeure reasons, we will contact you within 2 working days to inform you of the situation, and provide you with the choice of waiting for restock, replacing with an equivalent product, or getting a 100% full refund of the corresponding order amount.

4. Prohibited User Behaviors

When you access www.timmlux.com and use our services, you strictly agree not to conduct any of the following prohibited behaviors:

Any behavior that violates applicable Slovenian, European Union and international laws, regulations, public order and good social customs when using our platform services.
Unauthorized access to our website system, stealing other users’ personal information, cracking our platform security defense, launching network attacks, implanting malicious viruses or other harmful programs to interfere with our normal website operation.
Maliciously submitting a large number of invalid orders, using bot scripts to snap up promotional products at abnormal prices, or conducting other behaviors that disrupt our normal order processing system and platform operation order.
Distributing false information, defaming our brand reputation, spreading fake news about our product quality, or conducting commercial harassment, fraud, and information phishing activities targeting other TIMMLUX platform users.
Copying, reproducing, modifying, distributing or using any of our website’s original text content, product images, design trademarks, brand logos, and other intellectual property assets for commercial purposes without our written authorization.
Submitting any “refund only” request that retains the physical product while applying for a monetary refund, which violates our published Refund and Returns Policy.
Any other behaviors that may cause damage to our legitimate business interests, platform security, or the legal rights of other users.

Once we confirm that you have conducted any of the above prohibited behaviors, we have the right to take corresponding measures according to the severity of the violation, including warning notices, temporary restriction of account functions, permanent ban of your account, freezing of pending order processing, and reserving the right to pursue your corresponding legal liability and claim for economic losses caused by your behavior.

5. Intellectual Property Rights Statement

All content published on www.timmlux.com, including but not limited to all website page design layouts, original text descriptions, product shooting images, video materials, brand logos, trademark signs, software codes, system architecture, and the original design patents of our kitchen textile products, are all protected by international copyright law, trademark law, patent law and other intellectual property related regulations. All these intellectual property rights are exclusively owned by TIMMLUX, trgovina in storitve d.o.o. or our authorized licensors.

Without our prior explicit written permission, no user, individual or enterprise is allowed to copy, reproduce, modify, publicly disseminate, repost, download, use for commercial secondary creation, or steal any of the intellectual property content and design assets from our platform. If we discover any infringement of our intellectual property rights, we will take all necessary legal measures to safeguard our legitimate rights and interests, including requiring the infringing party to immediately stop the infringing behavior, eliminate the adverse impact, and compensate for all corresponding economic losses we suffered from the infringement.

When you submit feedback, user-generated content, product reviews, or other public sharing content to our platform, you automatically grant us a non-exclusive, royalty-free, permanent, worldwide license to use, display, modify, and republish this content for our product promotion, brand display and platform operation optimization purposes, without needing to pay additional remuneration to you. You guarantee that all user-generated content you publish on our website does not infringe the intellectual property rights, portrait rights, reputation rights or other legitimate rights of any third party.

6. Limitation of Liability

To the maximum extent permitted by applicable laws, TIMMLUX, trgovina in storitve d.o.o. and our team will not be liable for any indirect loss, incidental loss, consequential loss, loss of profits, loss of business reputation, or business interruption losses generated from your use of our platform services, which exceed the total actual payment amount of the corresponding order you placed on our website.

We will not be held responsible for service failures, order delivery delays, or data security incidents that are directly caused by force majeure events, including but not limited to natural disasters, extreme adverse weather, war, regional public health emergencies, government mandatory administrative orders, network operator system failures, and other objective situations that are completely beyond our reasonable control. When such force majeure situations occur, we will notify all affected users as soon as possible, and take all reasonable remedial measures to minimize the negative impact on your legitimate rights and interests.

We do not assume any responsibility for the content privacy policy, data processing rules and service quality of any third-party platforms that we link to on www.timmlux.com, including third-party payment processors, logistics service providers, and social media platforms. When you use these third-party services, the respective terms of service and privacy policies of these third parties will apply, and any disputes arising from your use of these third-party services should be resolved through negotiation with the corresponding third-party provider.

7. Amendment of Terms

We reserve the right to update and revise these Terms of Service from time to time in accordance with the adjustments of our business operation, function upgrade, and new requirements of applicable laws and regulatory policies. When we make revisions to these Terms of Service, we will publish the updated version on this corresponding page of www.timmlux.com, clearly mark the new effective date at the top of the revised terms, and notify all registered users of the revision through obvious website pop-up reminders or official email notifications 10 working days before the revised terms formally take effect. Your continued access to our website and use of our services after the new terms take effect will be deemed as your full acceptance of all revised clauses in the updated Terms of Service.

If you do not agree with the revised content of the new terms, you have the right to stop accessing our website and terminate your use of our services. The ongoing orders that you have successfully confirmed and paid before the new terms take effect will still be executed in accordance with the corresponding terms agreed at the time you placed the order, to fully protect the stability of your transaction arrangement.

8. Dispute Resolution and Governing Law

These Terms of Service are governed by and interpreted strictly in accordance with the laws of the Republic of Slovenia. Any dispute, disagreement or claim arising from your use of our platform services, product purchase transactions, or related to these Terms of Service, shall first be resolved through friendly negotiation between you and our team. If the dispute cannot be resolved through friendly negotiation within 30 calendar days after one party submits the negotiation request, either party can submit the dispute to the competent court with jurisdiction located in Maribor, Slovenia for resolution.

If any individual clause stated in these Terms of Service is determined to be partially invalid or unenforceable by a competent legal authority, the validity of all other remaining clauses in these Terms of Service will not be affected, and they will still remain in full legal force and effect to bind both parties.

9. Full Agreement Notice

These Terms of Service, together with our published Privacy Policy, Refund and Returns Policy and Shipping Policy, constitute the entire complete agreement between you and TIMMLUX, trgovina in storitve d.o.o. for your use of the www.timmlux.com e-commerce services. They supersede all previous verbal or written communications, understandings and agreements related to the same service purpose between you and us. No modification or supplement to these Terms of Service will take effect, unless it is publicly released and notified by us in accordance with the amendment rules stated in this policy.

If you have any questions about any part of these Terms of Service, please feel free to contact our customer support team via the official contact channels listed at the beginning of this document, and we will provide you with a clear, detailed explanation and response within 3 working days.